Having trouble with your Virgin 360 remote? It’s frustrating when you can’t control your TV, but don’t worry – let’s walk through some common issues and fixes that should get you back to comfortable couch surfing in no time.
Quick Checks First
Before diving into more complex solutions, let’s cover the basics. Often, the simplest fix is the right one. Make sure your batteries are fresh – this sounds obvious, but it’s surprising how many remote issues come down to weak batteries. Remove them and pop in new ones, ensuring they’re inserted correctly.
Re-pairing Your Remote
If new batteries didn’t do the trick, your remote might need to be re-paired with your Virgin box. Here’s how:
1. Press and hold the TV and RED buttons together until the LED blinks twice
2. Enter 991 on the remote
3. Press the CHANNEL UP button once
4. Wait for the LED to blink twice again
Still Not Working?
Sometimes the remote needs a full reset. Try these steps:
1. Remove the batteries
2. Press every button on the remote once
3. Leave the batteries out for 1 minute
4. Reinsert the batteries
5. Try the re-pairing process again
Common Problems and Solutions
If you’re getting partial functionality – maybe some buttons work while others don’t – this usually indicates either a hardware issue or an incomplete pairing process. I’ve seen cases where remotes work fine for volume but won’t change channels, which typically means the remote needs to be properly programmed for both TV and box control.
Physical Checks
Take a close look at your remote:
– Are any buttons sticky or damaged?
– Is there any visible damage to the casing?
– Check for any liquid damage signs
– Ensure the IR sensor at the front is clean
When to Contact Virgin Media
If you’ve tried all these steps and your remote still isn’t working, it might be time to contact Virgin Media support. From my experience, they’re pretty good about replacing faulty remotes under warranty. Before you call, make sure you have:
– Your account details ready
– The remote model number (usually found inside the battery compartment)
– A list of the troubleshooting steps you’ve already tried
Remember, while these fixes work for most people, sometimes a remote is simply at the end of its life. If your remote is more than a few years old, requesting a replacement might be your best option. Virgin Media usually provides replacements at a reasonable cost, and you’ll get a newer model that might have additional features.
