Encountering issues with Surfshark and Netflix can be frustrating, especially when you’re ready to unwind with your favorite shows. I’ve helped numerous users troubleshoot this exact problem, so let’s walk through what’s happening and how to fix it.
Why Surfshark Might Stop Working with Netflix
Netflix has become increasingly sophisticated at detecting VPN connections, and sometimes this results in the dreaded proxy error message. Think of it as a cat-and-mouse game – streaming services continuously update their detection methods, while VPN providers work to stay one step ahead.
Common Symptoms
• Netflix showing the proxy error message
• Only Netflix originals being available
• Endless loading screens
• Error code m7111-5059
Quick Fixes to Try First
Let me share a few immediate solutions that often resolve the issue:
1. Switch to a different Surfshark server – I’ve found that rotating between servers can quickly bypass Netflix’s VPN detection
2. Clear your browser cache and cookies
3. Try using a different browser
4. Update your Surfshark app to the latest version
Advanced Troubleshooting Steps
If the quick fixes don’t work, here’s what I recommend:
1. Enable CleanWeb in your Surfshark settings
2. Switch between different protocols (IKEv2, OpenVPN, WireGuard)
3. Use Surfshark’s dedicated streaming servers
4. Check if your time zone settings match your chosen server location
Long-term Solutions
Sometimes the issue persists despite trying all the above. In these cases, I’ve found success with these approaches:
• Contact Surfshark support – they can often recommend specific servers that work with Netflix
• Consider using SmartDNS instead of the VPN
• Enable the NoBorders mode if you’re in a restricted region
Prevention Tips
To minimize future Netflix-Surfshark conflicts:
1. Keep your Surfshark app updated
2. Bookmark servers that work well with Netflix
3. Use the auto-connect feature to optimal servers
4. Enable kill switch to prevent accidental exposure
Remember, streaming services and VPNs are in constant evolution. What works today might need adjustment tomorrow, but these solutions should help you maintain consistent access to your favorite Netflix content through Surfshark.
If you’re still experiencing issues after trying these steps, don’t hesitate to reach out to Surfshark’s 24/7 support team. They’re usually quite responsive and can provide server-specific recommendations based on your location and needs.
