Having trouble with Sky Go on your PS4? You’re not alone. This is a common frustration that many users face, but let’s break down what might be going wrong and how to fix it.
Common Sky Go PS4 Problems
The most frequent issue users encounter is the app either failing to launch or crashing mid-stream. Sometimes you might see error messages about network connectivity, or the dreaded black screen that seems to go nowhere. These issues can be particularly annoying when you’re settling in for your favorite show or an important sports match.
Quick Fixes to Try First
Before diving into more complex solutions, let’s start with some basic troubleshooting:
1. Check your internet connection – Sky Go needs a stable connection of at least 2Mbps
2. Restart your PS4 completely (not just rest mode)
3. Delete and reinstall the Sky Go app
4. Clear your PS4’s cache
5. Make sure your Sky Go subscription is active
The Network Connection Fix
Often, the problem lies with your network settings. Try this method that’s worked for many users:
– Go to PS4 Settings
– Select Network
– Choose “Set Up Internet Connection”
– Select “Custom” instead of “Easy”
– Choose your connection type (WiFi or LAN)
– Set MTU settings to 1473
– Keep other settings as default
Advanced Troubleshooting
If you’re still having issues, here are some more detailed steps:
1. Check if your PS4’s system software is up to date
2. Verify that Sky Go services aren’t experiencing downtime
3. Test your internet speed using the PS4’s network test feature
4. Try connecting your PS4 directly to your router with an ethernet cable
When Nothing Seems to Work
Sometimes the issue might be related to your Sky account permissions or regional settings. Contact Sky support and make sure:
– Your subscription includes PS4 streaming rights
– Your account is properly linked to your PS4
– There are no restrictions on your account
Prevention Tips
To avoid future issues:
– Keep your PS4 system software updated
– Regularly clear your console’s cache
– Maintain a stable internet connection
– Don’t share your Sky Go account credentials
Remember, Sky Go can be temperamental on PS4, but most issues are fixable with patience and the right approach. If you’ve tried everything here and still can’t get it working, it might be worth considering alternative viewing methods like Sky Go on mobile or tablet until the issue is resolved.
