Having trouble with your RBS contactless card? You’re not alone – this frustrating issue affects many customers and can really throw a wrench in your daily routine. Let’s break down why this happens and what you can do about it.
Common Reasons Your RBS Contactless Card Isn’t Working
The most frequent culprit is simply that your card has reached its contactless payment limit. RBS sets a maximum number of consecutive contactless transactions before requiring a PIN entry – this is a security measure to prevent fraud. Think of it as your card’s way of saying “Hey, let’s make sure you’re really you!”
Physical Damage and Wear
Like your favorite pair of jeans, contactless cards wear out over time. The tiny antenna inside that makes contactless payments possible can get damaged from:
– Bending the card
– Keeping it in your back pocket (especially if you sit on it!)
– Exposure to extreme temperatures
– Scratches across the chip area
Quick Fixes to Try
Before calling RBS customer service, try these simple solutions:
1. Insert the card and use your PIN – this often resets the contactless functionality
2. Clean the card gently with a soft, dry cloth
3. Make sure you’re holding the card flat against the reader
4. Keep your card away from your phone when making payments (interference can be an issue)
When to Contact RBS
If you’ve tried these fixes and your card still won’t play nice, it’s time to reach out to RBS. Contact them if:
– The card hasn’t worked for multiple days
– You’ve successfully used your PIN but contactless still fails
– There’s visible damage to the card
– You’re getting error messages on payment terminals
Preventing Future Issues
I’ve learned from experience that prevention is better than cure. Keep your card working smoothly by:
– Storing it in a proper wallet section (not loose in your pocket)
– Avoiding extreme temperatures
– Regularly checking for physical damage
– Using a card holder that protects from bending
Remember, while contactless payments are incredibly convenient, it’s always smart to carry a backup payment method. Whether that’s cash or another card, you’ll thank yourself when technology decides to take an unexpected holiday!
Most contactless issues resolve themselves after a PIN transaction, but if you’re still stuck, don’t hesitate to contact RBS. They’re usually quite helpful with card replacements if needed – after all, they want you to keep using their services smoothly and securely.
