Having trouble with your Morrisons colleague discount card? It’s frustrating when you’re standing at the checkout and that 10% savings just won’t come through. Let’s walk through what might be going wrong and how to fix it.
Common Reasons Why Your Morrisons Colleague Card Isn’t Working
First things first – has your card been activated? Sometimes new colleagues assume the card works right away, but you actually need to wait about 24-48 hours after receiving it before it becomes active in the system. If you’ve just gotten your card, this might be your issue.
Check Your Employment Status
Your discount card is directly tied to your employment status. If you’ve recently had any changes in your working hours or contract, this could affect your card’s functionality. Make sure:
– You’re still working your contracted hours
– Your employment hasn’t been suspended
– You haven’t exceeded the £7,500 annual discount limit
Technical Issues to Look Out For
Sometimes the problem isn’t with your card but with how it’s being used. Common technical hiccups include:
– Card not being swiped correctly at the terminal
– Damaged magnetic strip
– System errors at specific store locations
I’ve seen many colleagues get worried when their cards stop working, but often it’s just a simple fix. The other day, one of my coworkers thought their card was broken, but it turned out they just needed to register it online properly.
How to Get Your Card Working Again
If your card isn’t working, here’s what you should do:
1. Contact HR or your store manager to verify your card status
2. Check if your card needs to be reactivated
3. Ensure your MyMorrisonsCard account is properly set up online
4. Visit the colleague services desk at your store
When to Request a New Card
If you’ve tried everything and the card still isn’t working, you might need a replacement. Signs you need a new card include:
– Physical damage to the card
– Card not being recognized after multiple attempts
– Error messages when swiping
Remember, your discount is an important benefit, and Morrisons wants you to be able to use it. Don’t hesitate to reach out to your manager or HR team if you’re having persistent issues. They’re usually very helpful in resolving these situations quickly.
Preventive Measures
To avoid future issues, make sure you:
– Keep your card in good condition
– Regularly check your discount usage online
– Update your personal details if they change
– Know your store’s specific card policies
