Having trouble with the London Marathon app? You’re not alone – this is a common headache for runners and spectators alike, especially during peak race times. Let’s break down what’s happening and how to get things running smoothly again.
Why Your London Marathon App Might Be Acting Up
The most common reason for app issues during marathon day is the sheer volume of users trying to access it simultaneously. Think of it like thousands of people trying to squeeze through a single doorway – there’s bound to be some congestion! When hundreds of thousands of spectators and supporters are tracking runners in real-time, even the most robust systems can struggle.
Common Issues You Might Be Experiencing
• Slow loading times
• Location tracking delays
• App crashes or freezes
• Login problems
• Runner tracking not updating
Quick Fixes to Try Right Now
Before you throw your phone in frustration, here are some immediate solutions that often work:
1. Force close the app and restart it
2. Check your internet connection (4G/5G is usually more reliable than public Wi-Fi during the event)
3. Clear your app cache
4. Delete and reinstall the app
5. Make sure you’re running the latest version
Alternative Tracking Methods
If the app still isn’t cooperating, don’t panic! You’ve got backup options:
• Use the official London Marathon website
• Follow the event’s social media channels for updates
• Text tracking services (if available for your runner)
• Position yourself at key spectator points
Planning Ahead for Race Day
Having supported countless runners and used the app myself, I’ve learned that preparation is key. Download the app well before race day and familiarize yourself with its features. Test it out during quieter periods, and have a backup plan ready – perhaps screenshot your runner’s expected timing points or note down the traditional spectator spots.
When All Else Fails
Remember, technology isn’t perfect, especially during major events. If you’re struggling with the app, try to embrace the old-school marathon experience – position yourself at well-known viewing points and keep an eye out for your runner the traditional way. Sometimes, being present in the moment rather than staring at your phone can make the experience even more memorable.
The most important thing is not to let technical difficulties spoil your marathon experience. Whether you’re running or supporting, the London Marathon is about community, achievement, and celebration – even if the app isn’t playing ball!
