As an iPhone or iPad owner you’ve probably experienced that sickening moment when your device slips from your hand and hits the floor.
The aftermath is usually a cracked screen and a sinking feeling in your stomach. If you’ve got AppleCare+ you’re probably wondering does it cover that cracked screen? Let’s get into the details of AppleCare+ and what it means for your broken device.
What is AppleCare+?
Before we get to the cracked screen question, let’s understand what AppleCare+ is and how it’s different from the standard warranty that comes with your Apple device.
Standard Warranty vs. AppleCare+
Every Apple device comes with a limited warranty and 90 days of free technical support. The standard warranty covers your device for manufacturing defects for one year from the date of purchase. It does not cover accidental damage such as drops or spills.
AppleCare+ is an extended warranty that adds so much more coverage. It extends the standard warranty to two or three years (depending on the device) and most importantly includes accidental damage protection. This protection provides users with unlimited incidents of coverage for accidental damage, subject to specific service fees, offering peace of mind and additional support services.
AppleCare Coverage Options
AppleCare offers a range of coverage options to protect your Apple devices from accidental damage, including cracked screens. The standard AppleCare plan extends the warranty for manufacturing defects, ensuring your device’s hardware and software are covered. However, for those inevitable drops and spills, AppleCare+ steps in with additional protection. AppleCare+ not only extends the warranty but also includes coverage for accidental damage, such as cracked screens. This plan can be purchased separately or as an add-on when you buy your Apple device, providing peace of mind for those unexpected mishaps.
What’s Covered by AppleCare?
Under the standard AppleCare plan, your device is protected against manufacturing defects for the duration of the warranty period. This includes issues with the hardware and software that may arise. However, accidental damage, like cracked screens, is not covered under this basic plan. That’s where AppleCare+ comes in. AppleCare+ offers additional coverage for accidental damage, including cracked screens, with a service fee of just $29 for screen repairs. This means you can get your screen repaired at a fraction of the cost compared to out-of-warranty repairs, ensuring your device stays in top condition.
Does AppleCare+ Cover Cracked Screens?
The short answer is yes, AppleCare+ does cover cracked screens. This is part of the accidental damage coverage. But there’s more to it:
Coverage Details
- Number of Incidents: AppleCare+ covers 2 incidents of accidental damage per 12 months.
- Service Fee: While the repair is covered you’ll have to pay a service fee. For screen damage this is usually lower than other types of accidental damage.
- Device Eligibility: Covers iPhones, iPads, Apple Watches and other Apple devices with screens.
Service Fees for Screen Repair
The service fees for screen repair under AppleCare+ vary by device:
- iPhone: $29
- iPad: $49
- Apple Watch: $69 (Series 3 and newer)
These fees are way lower than the out-of-warranty cost for screen replacements, which can be hundreds of dollars for newer iPhone models.
Filing a Claim for Screen Repairs
Filing a claim for screen repairs under AppleCare+ is a straightforward process designed to get your device back in working order as quickly as possible. To start, visit the Apple Support website or contact Apple Support by phone. You’ll need to provide proof of purchase and a detailed description of the damage. Once your claim is approved, you can choose to schedule a repair at a local Apple Store or an authorized service provider. Apple Support will guide you through each step, ensuring a smooth and hassle-free experience.
How to Get Your Cracked Screen Repaired
If you have AppleCare+ and you’ve got a cracked screen here’s what to do:
- Contact Apple Support: You can do this through the Apple Support app, website or by calling their support line.
- Choose a Repair Option: Apple offers several ways to get your device fixed:
- Bring it to an Apple Store
- Mail it to an Apple Repair Center
- Schedule an on-site repair (available in some areas)
- Visit an Apple Authorized Service Provider
What to Expect During the Repair
When you bring your device in for repair an Apple technician will inspect the damage. If it’s just a cracked screen and there’s no other damage they’ll usually replace the screen on the spot. The process takes a few hours depending on the model and availability of parts.
Limits and Exclusions of AppleCare Coverage
While AppleCare provides comprehensive coverage for manufacturing defects and accidental damage, there are some limits and exclusions to be aware of. The standard AppleCare plan does not cover accidental damage, including cracked screens. With AppleCare+, you are covered for up to two incidents of accidental damage per year, with a service fee of $29 for screen repairs. However, it’s important to note that AppleCare does not cover damage caused by misuse, neglect, or unauthorized modifications. Understanding these limits ensures you know exactly what to expect from your coverage.
Getting Help from Apple Support
If you need assistance with your Apple device, including screen repairs, Apple Support is readily available to help. You can reach out to Apple Support by phone, email, or chat, or visit the Apple Support website for a wealth of online resources and troubleshooting guides. Whether you need to schedule a repair at an Apple Store or an authorized service provider, Apple Support can assist you every step of the way. Their goal is to ensure your device is repaired quickly and efficiently, minimizing any disruption to your daily life.
AppleCare+ vs. Third-Party Insurance
AppleCare+ is a popular choice for device protection but it’s not the only option. Many third-party insurance providers offer coverage for Apple devices. Here’s a quick comparison:
Pros of AppleCare+
- Direct support from Apple
- Genuine Apple parts
- Often cheaper for screen repairs
- Includes technical support
Cons of AppleCare+
- Limited number of accidental damage claims
- Must be purchased within 60 days of device purchase
Third-Party Insurance
- May include theft protection
- Could have higher premiums but lower deductibles
- May cover older devices
Is AppleCare+ Worth It for Screen Protection?
Whether AppleCare+ is worth it for you depends on:
Considerations
- Your Device History: Do you drop your phone?
- Device Use: Do you use your device in high risk environments?
- Device Value: The more expensive your device the more you might benefit from coverage.
- Repair Costs: Compare AppleCare+ plus service fee to out-of-warranty repair costs.
Cost-Benefit Analysis
Let’s break it down for an iPhone 13 Pro:
- AppleCare+ cost: $199 for 2 years
- Screen repair service fee: $29
- Total cost for one screen repair with AppleCare+: $228
Compared to out-of-warranty screen replacement which can be $279 or more. If you’re likely to have at least one screen damage incident in 2 years AppleCare+ might save you money.
AppleCare+ Alternatives for Screen Protection
If AppleCare+ isn’t for you then consider:
- Protective Cases: Get a high-quality case with good drop protection.
- Screen Protectors: Tempered glass screen protectors can add an extra layer of protection.
- Self-Repair: With Apple’s Self Service Repair program you can now order genuine Apple parts and repair your own device.
- Third-Party Repair Shops: Cheaper but be careful as they may not use genuine parts.
Summary
AppleCare+ does cover cracked screens and it’s a cost effective solution for those who are accident prone or want peace of mind. The low service fee for screen repairs makes it a good option for newer and more expensive devices.
But it’s not the only way to protect your device. Careful handling, protective accessories and other insurance options can also help. Ultimately it’s up to you and your personal circumstances, usage and risk tolerance.
Remember, whether you choose AppleCare+ or not, take care of your device and it will be your best defense against cracked screens and other damage.
